Refund Policy for DentalDost
Last Updated: 06.10.2023
Thank you for using DentalDost (the “App”) operated by Trismus Healthcare Technologies Pvt Ltd (“we,” “us,” or “our”).
1. Refund Requests
We strive to provide a positive experience for our users. If you are not satisfied with your purchase, you may request a refund in accordance with the terms outlined in this policy.
2. Eligibility for Refunds
Refunds may be granted under the following circumstances:
a. Technical Issues: If you experience technical issues that prevent you from using the App as intended and we are unable to resolve the problem within a reasonable time frame.
b. Unauthorized Purchases: If you believe that an unauthorized purchase was made through your account, please contact our customer support team immediately.
c. Subscription Cancellation: If you have subscribed to a premium or subscription-based service within the App, you may cancel your subscription at any time, and the cancellation will take effect at the end of the current billing cycle. You will not be charged for subsequent billing cycles.
3. Refund Process
To request a refund, please contact our customer support team at [[email protected]] within [seven] days of the purchase date or the date you became aware of the issue, providing the following information:
- Your full name.
- The email address associated with your account.
- The date of the purchase.
- A detailed explanation of the reason for the refund request.
We will review your request and, if it meets our eligibility criteria, process the refund within [Number of Days] days. Refunds will be issued using the same payment method used for the original purchase.
4. No Refunds for Certain Circumstances
We do not offer refunds in the following situations:
- You change your mind about the purchase.
- You have violated our Terms of Service.
- The request for a refund is made after the specified refund period.
- The App’s features or content do not meet your personal preferences.
5. Contact Information
If you have any questions about our refund policy or wish to request a refund, please contact us at [[email protected]].
6. Changes to Refund Policy
We reserve the right to modify or replace this refund policy at any time. The latest version of the refund policy will be posted on this page with the “Last Updated” date. Your continued use of the App after any changes to this policy constitutes acceptance of those changes.